coz I’ve drawn regret
from the truth
of thousand lies

So let mercy come
and wash away

[chorus]
What I’ve done
I face myself
to cross-out what I’ve become
erase myself
and let go of what I’ve done

Put to rest
what you’ve thought of me

Well I clean this slate
with the hands of uncertainty
[ What I've Done lyrics found on http://www.completealbumlyrics.com ]

So let mercy come
and wash away

[chorus]
What I’ve done
I face myself
to cross-out what I’ve become
erase myself
and let go of what I’ve done

For what I’ve done
I start again
and whatever pain may come
today this ends
Im forgiving what I’ve done
I face myself
to cross-out what I’ve become
erase myself
and let go of what I’ve done

What I’ve done

What I’ve done

Forgiving what I’ve done

watch out
Linkin Park - What Ive Done

Add to My Profile | More Videos
do comment

give me star

*****thanks for ur visit*****

Expressing your wants feelings and opinions clearly
and effectively is half of communication, and the other half is
listening and understanding what others communicate to us.

However,
when we talk of communication, we often think of how we express
ourselves, and forget the importance of listening. The result is clear.
Researches show us that although 50%-75% of our daily communication
time is spent listening, but we listen at only a 25% efficiency level.
In other word 75 % of our communication efforts are: misunderstood,
misinterpreted, rejected, disliked, or distorted.

Many problems
that arise in our interactions with customers can be attributed to poor
listening skills. Listening is not same as hearing. Listening involves
truly understanding the customer. “The single most important principle
in the field of interpersonal relations is this: Seek first to
understand, then to be understood. Most people listen, not with the
intent to understand, but with the intent to reply”. Steven R. Covey

If
listening means understanding your customers, how often do you make an
effort to truly understand your customers? In my trainings I show
participants a picture of 2 cars, and ask them to recommend me a car.
Believe me; they have always suggested me a car, without asking me a
single question. How can one recommend me a car, without any further
clarification? How can you be sure that I am buying it, for my own use
or not? How do you know why I want to buy it? Do you know how much I am
willing to spend for a car?

The3 categories of listeners- C.A.R

C=
Competitive listeners. They are impatient to express themselves. When
the customer is talking, they plan what to say. They cut customers off
or finish their sentences because they think they know what the
customer is going to say. If you are planning what to say, before the
customer has finished talking, can you properly understand him?

A=
Attentive listeners. They make no effort to clarify or understand the
customer. They pretend to be listening. Even if the customer speaks too
fast or uses words they don’t understand, they let it go.

R=
Reflective/Active listeners. They make every effort to understand the
customer. They get involved in the conversation, ask questions and
repeat back.

Develop Your Listening Skills: M.A.R.S

To
understand, be able to help and better serve your customers, you have
to be a “R” category listener.The first step is you have to want to
listen to the customer, and understand him. No one can help you, and
nothing can assist you, unless you voluntarily choose to understand the
customer. Remember the acronym M.A.R.S. for improving your listening
skills.

M= Make a show. Show him that you are listening. It means use of appropriate body language, or making encouraging noises.

A= Ask the customer. Question him until you fully understand him.

R=
Repeat- This means reflecting back feeling, or reflecting back content.
When you do it, the customer will respond back “Yes that’s what I
meant” or deny, “No that’s not what I meant” and explain to you again.

S= Stop everything else when the customer is talking. Stop what you are doing. Stop processing your thoughts.